Frequently Asked Questions

Everything you need to know about shopping with mialma.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental US.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.

Which payment methods do you accept?

mialma accepts all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to serve more international destinations soon.

Are your products covered by a warranty?

Yes, all mialma products come with a 1-year limited warranty against manufacturing defects. If you experience an issue, please reach out via our contact page.